At KRZNA, we strive to provide our customers with reliable and efficient shipping services. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our website, krzna.com. By placing an order with us, you agree to the terms outlined in this policy.
1. Shipping Locations
We currently ship to addresses within India. We do not offer international shipping at this time. Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
2. Shipping Methods and Costs
We offer the following shipping options:
Standard Shipping
- Delivery Time: 5-7 business days
- Cost: Free for all prepaid orders.
Same-Day Delivery (Restricted to Bangalore and orders less than 50kg)
- Delivery Time: Same day (for orders placed before 12 PM)
- Cost: ₹100 flat rate
- Note: This option is available only for deliveries within Bangalore and for orders weighing less than 50kg.
3. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and shipped.
4. Delivery Timeframes
Delivery timeframes are estimates and are calculated from the date of shipping. While we make every effort to deliver your order within the specified timeframe, delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier delays.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
6. Delivery Issues
If you experience any issues with your delivery, please contact our customer care team at orders@krzna.com or call us at 080 42072801. We will work with the carrier to resolve the issue as quickly as possible.
Lost or Stolen Packages
We are not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim.
Incorrect Address
If you provide an incorrect or incomplete shipping address, your package may be returned to us or delivered to the wrong address. We are not responsible for packages delivered to an incorrect address provided by the customer. Please ensure that your shipping address is accurate before placing your order.
7. Returns and Refunds
Shipping Cost Deduction
If products are returned to us within 7 business days, a shipping cost of ₹140 will be deducted from your refund.
Restocking Fees
Any returns after the 7-day period will incur up to a 30% restocking fee, which will be at the sole discretion of KRZNA.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide us with your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as appropriate.
9. Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our site and services constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at customercare@krzna.com or call us at 080 42072801.
Thank you for choosing KRZNA. We appreciate your business and are committed to providing you with excellent service.