Cancellations and Refunds

At KRZNA, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with a smooth cancellation and refund process.

1. Cancellations

1.1 Order Cancellation by Customer

  • You may cancel your order before it is dispatched. Once the product is shipped, the order cannot be canceled, but you may initiate a return process after receiving the product.
  • To cancel your order, please contact us at [insert contact email/phone] with your order details, including the order number and reason for cancellation.

1.2 Cancellation by KRZNA

  • We reserve the right to cancel orders if we suspect any fraudulent transaction or if we are unable to deliver to the location you have provided.
  • If your order is canceled due to reasons on our part, you will be notified via email or phone, and a full refund will be processed.

2. Refunds

2.1 Refunds for Cancelled Orders

  • If your order is canceled before dispatch, you will be eligible for a full refund. The refund will be processed within [3-5] business days to the original payment method.

2.2 Refunds for Returned Products

  • Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within [7-10] business days.

2.3 Refund Process

  • Refunds are processed through the same mode of payment that was used during the purchase, unless specifically requested otherwise.
  • In case of delayed or missing refunds, please check with your bank or payment provider. If you've done this and still have not received your refund, please contact us at [insert contact email].

3. Return Policy

For more details on returning a product

4. Exceptions

4.1 Non-Refundable Items

  • Certain items may not be eligible for refund or return, such as personalized products, items on sale, or opened packaging (unless damaged or defective).

5. Shipping Costs

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless it is due to a defective or damaged product.
  • In case of returns or replacements due to damage or defect, we will cover the cost of shipping.

6. Contact Information

For further assistance or queries regarding cancellations and refunds, feel free to contact our customer service at: