At KRZNA, we want you to be completely satisfied with your purchase.
Eligibility Criteria for Returns
If for any reason you are not satisfied, we offer a no questions asked return policy if you wish to return the product within 7 days of receiving it.
Non-returnable Items
Certain types of items cannot be returned, including:
- Items that are personalized, customized, or made-to-order.
- Perishable goods (such as food, flowers, or plants).
- Intimate or sanitary goods.
- Hazardous materials, or flammable liquids or gases.
Return Procedure
To initiate a return, please follow these steps:
- Log in to Your Account: Log in to your KRZNA account and navigate to your order history.
- Submit Return Request: Select the order containing the item(s) you wish to return and submit a return request within 7 days of receiving your order.
- Return Authorization: Upon approval of your return request, KRZNA will authorize a return pick-up. Please ensure the item(s) are securely packed in the original packaging, if possible.
- Return Shipping Fee: A shipping fee of ₹140 will be deducted from your refund to cover return shipping costs.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved: If approved, your refund will be processed to the original method of payment within 30 business days.
- Rejected: If your return does not meet the eligibility criteria, we will contact you to discuss available options.
Contact Us
If you have any questions about our return policy, please contact us at returns@krzna.com or call us at 080 42072801.