Privacy Policy

Privacy Policy (Krzna) Last updated: 18 December 2025 Krzna (“Krzna”, “we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Krzna mobile application and related services (collectively, the “Services”). By creating an account or using the Services, you consent to the practices described in this Privacy Policy. ⸻ 1) Information we collect A. Information you provide • Account information: name, email address, phone number • Order and delivery information: shipping address, billing address (if applicable), order details, and preferences required to fulfil purchases • Customer support information: information you provide when contacting support (including messages and attachments) B. Information collected automatically • Device and technical information: device model, operating system version, app version, IP address, and device identifiers • Usage and diagnostics: interactions within the app (such as navigation flow), performance metrics, and crash/diagnostic logs used to maintain and improve the Services • Analytics and diagnostics providers: where applicable, we may use providers (for example, Firebase) to help us understand app performance and reliability C. Payment information We do not store your full card number, CVV, or UPI PIN. Payments are processed by secure third-party payment gateways. We may receive and store limited transaction information (such as payment status and transaction identifiers) to confirm and support your order. ⸻ 2) How we use information We use information for the following purposes: • Order fulfilment: process orders, facilitate payments, ship products, and send order updates • Account management: create and manage accounts, authenticate access, and prevent unauthorized use • Customer support: respond to enquiries, handle refunds/returns/warranty issues, and resolve disputes • Service reliability and improvement: troubleshoot issues, monitor performance, fix bugs, and improve features • Security and fraud prevention: detect and prevent suspicious activity, enforce policies, and protect users and the Services • Legal and compliance: comply with applicable laws and lawful requests, including record-keeping for taxation and invoicing where required ⸻ 3) Sharing and disclosure We do not sell your personal information. We may disclose information in limited circumstances, including: • Service providers: vendors who provide services on our behalf (for example, payment processing, logistics/delivery, cloud hosting, analytics, and crash diagnostics) • Legal and regulatory: to comply with law, regulation, legal process, or lawful governmental requests • Protection and safety: to protect the rights, safety, and security of Krzna, our users, and the public • Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets (information may be transferred as part of such transaction) Service providers are permitted to process information only to provide services for Krzna and are expected to protect it. ⸻ 4) Data security We maintain reasonable administrative, technical, and organizational safeguards designed to protect information, including encryption in transit and access controls. However, no system can guarantee absolute security, and we cannot guarantee that unauthorized access will never occur. ⸻ 5) Your choices and controls You may: • Access and update certain account and address details within the app • Request deletion of your account and associated data through the in-app “Delete Account” option (if available) or by contacting us at the email below • Manage permissions (for example, notifications) through your iOS device settings Important: Certain information may be retained where required for legal, tax, accounting, fraud prevention, or dispute resolution purposes. ⸻ 6) Data retention We retain information for as long as necessary to provide the Services, fulfil orders, provide support, prevent fraud, and comply with legal, tax, and accounting obligations. When information is no longer required, we delete or de-identify it in accordance with applicable requirements and operational constraints. ⸻ 7) Updates to this Privacy Policy We may update this Privacy Policy from time to time. We will update the “Last updated” date at the top of this page when changes are made. Continued use of the Services after changes become effective indicates acceptance of the updated policy. ⸻ 8) Contact For privacy requests or questions, contact: privacy@krzna.com (For deletion requests, please contact us from your registered email address for verification.) ⸻ 9) Grievance Officer If you have a grievance regarding the processing of your personal information, please contact us at privacy@krzna.com first. If your concern is not addressed within a reasonable time, you may escalate it to our Grievance Officer: Name: Manjunath B Email: grievance@krzna.com